1. Binding Agreement

These Terms and Conditions govern the use of the Healthylicious Portal Co LLC website and media pages, as well as the sale and purchase of Healthylicious Portal Co LLC meal delivery plans. By placing an order for any of our meal plans or utilizing the Healthylicious Portal Co LLC website (www.healthylicious-me.com), you are legally bound by and agree to comply with these Terms and Conditions, in the same manner as if you and Healthylicious Portal Co LLC had executed a formal agreement incorporating these Terms and Conditions. We retain the right, at our sole discretion, to modify, amend, append, or remove sections of these Terms and Conditions at any time. When you use this Website following the posting of any changes to these Terms and Conditions, you are indicating your acceptance of those changes, regardless of whether you have reviewed them in detail. Furthermore, by accepting these Terms and Conditions, you also consent to receiving our newsletters and special offers. It is worth noting that recent legislation mandates that we secure your consent before we can contact you through our automated dialler. Please be assured that we take your privacy exceedingly seriously, and your information will never be disclosed to or exchanged with any third parties.

2. About Your Order

Healthylicious Portal Co LLC operates as a meal plan service. When using our meal plan service, please note that all orders are automatically considered approved upon successful payment unless you have explicitly requested otherwise. Once your order is approved, it will be delivered to the address you have provided, in accordance with your selected meal plan, on a daily basis. Please be aware that specific deadlines and cut-off times do apply.

This revised version maintains clarity and ensures that the terms and conditions are easy to understand for users.

3. Deadline & Cut-off Time (Starting Dates, Menu Selection & Stop)

All purchases of Meal Plans are subject to a cut-off time of 12:00 PM on Thursdays. If your purchase is completed before the cut-off time, your week will commence on a Monday. Otherwise, your first day will be the following Tuesday. To ensure your menu selection for your program is considered, it must be made by 12:00 PM on Thursday for the upcoming week. If this deadline is not met, the client will be under the assumption that we will select their daily meals at random. Healthylicious Portal Co LLC always makes every effort to accommodate changes requested after the cut-off time, but it is not guaranteed. We strongly advise our customers to adhere to the provided cut-off time.

You have the option to temporarily halt your order by contacting us via email at [email protected] or by calling +971 52 680 1385 at least one week before the desired pause date. Alternatively, you can pause your subscription directly from the “My Account” page.

4. Delivery

Healthylicious Portal Co LLC makes every effort to ensure timely meal deliveries. We adhere to a strict ‘Do Not Disturb’ policy during our delivery hours, which are from 5:00 AM to 8:00 AM, seven days a week. Deliveries will be made without any disruption to our clients. Therefore, it is essential that the delivery location permits 24-hour access.

Healthylicious Portal Co LLC hand-delivers meals in sealed, insulated cooler bags. Once the delivery has been made, Healthylicious Portal Co LLC will not assume responsibility for any stolen products. It is the sole responsibility of the client to ensure the safe receipt of their delivery.

Clients are also required to ensure that any previously delivered insulation bags are placed outside the front door before the scheduled delivery time. Failure to do so may result in the forfeiture of the security deposit (please refer to our Payment & Refund Policy for further details).

5. Food Allergens Notice

The eight most common food allergens are as follows: milk, eggs, peanuts, and tree nuts (such as almonds, cashews, and walnuts), fish (such as bass, cod, flounder), shellfish (including crab, lobster, and shrimp), soy, and wheat. Please be aware that some of our meals may contain these allergens. If you have allergies to any of these items, it is important to note that we prepare foods in our kitchens using these ingredients. While we take every precaution to prevent cross-contamination, we cannot guarantee that there will be no contact with these allergens in your other meals.

Food allergy reactions can range from mild to severe, and we strongly advise you to exercise extreme caution when ordering from Healthylicious Portal Co LLC. If you have moderate to severe allergies, we are unable to recommend Healthylicious Portal Co LLC for you.

Should you have any questions or concerns regarding your food allergies, please do not hesitate to contact our customer service department at +971 52 680 1385 or via email at [email protected].

This revised version ensures clarity and readability, making it easier for customers to understand the important information about food allergens.

6. Not a medical advice

The information provided on this Website is not intended as medical advice nor should it be considered a substitute for medical treatment. This information should be used solely in conjunction with the guidance and care of your physician and/or dietitian. Before embarking on any diet, nutrition, or fitness plan offered through the Website, it is essential to consult with your physician and/or dietitian.

Your physician and/or dietitian should oversee proper follow-up visits and tailor your diet, nutrition, or fitness plan to your individual needs. Nothing stated or presented on the Website is meant to replace professional medical advice, diagnosis, or treatment. It is crucial to always seek the guidance of your physician and/or dietitian or another qualified healthcare provider if you have any inquiries regarding a medical condition, your diet, nutritional supplements, an exercise regimen, or any other matter concerning your health and well-being.

7. Website Terms of Use

If you choose to register as a user on our Website, you are agreeing to provide us with accurate, complete, and truthful information about yourself. It is your responsibility to maintain and promptly update your Registered User Data and any other information you provide to us to ensure its accuracy. In addition to other provisions outlined in these Terms and Conditions, if you furnish information that is found to be untrue, inaccurate, or incomplete, or if we have reasonable grounds to suspect such inaccuracies, we retain the right to suspend or terminate your user account. Furthermore, we may refuse any current or future use of this Website, or any portion thereof, by you.

You also agree not to assign, transfer, or sublicense your rights as a registered user of this Website. It is strictly prohibited to register for more than one account, establish an account on behalf of someone else, or create a false or misleading identity on this Website.

Healthylicious Portal Co LLC reserves the right to reject or terminate memberships based on specific medical conditions, including those mentioned above. We also maintain the right to cancel your membership if you violate any provision of these Terms and Conditions or any other posted policy on the Website.

The contents of this Website, encompassing text, graphics, images, and information acquired from third-party content providers, sponsors, suppliers, and licensors (collectively referred to as “Providers”), as well as any additional materials, are intended for informational purposes only.

8. Parental or guardian permission

You must be 18 years of age or older to make any purchase of products or services offered on or through the Website. We strongly advise that individuals under the age of 18 seek permission from their parents or legal guardians before accessing the Website or placing orders.

9. Communications

When you visit the Healthylicious Portal Co LLC website or subscribe to our meal delivery services, and provide us with information for processing your order, you are engaging in electronic communication with us. By doing so, you consent to receive communications from us electronically, including legal notices. These communications may be delivered to you via email or by posting notices on the Website. You acknowledge that all agreements, notices, disclosures, and other communications that we send to you electronically fulfill any legal requirement that such communications be in writing.

Furthermore, Healthylicious Portal Co LLC reserves the right to send communications to you through any means specified in any other Healthylicious Portal Co LLC policy or notice published on the Website.

10. Restrictions on use of website

Unless otherwise specified, Healthylicious Portal Co LLC grants you a nonexclusive, non-transferable, limited license to access, use, and display the Website and the materials provided on it for your personal, non-commercial use in ordering meal deliveries, under the condition that you fully comply with these Terms and Conditions.

You acknowledge that the Website contains various forms of content, such as information, data, software, photographs, videos, text, typefaces, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles, and other materials (collectively referred to as “Content”). These materials are protected by copyrights, patents, trademarks, trade secrets, and/or other proprietary rights, and these rights are valid and upheld in all forms, media, and technologies, both existing now and developed in the future. Content, or portions of Content, may be subject to copyright under the United States copyright laws (and, if applicable, similar foreign laws). All trademarks appearing on the Website belong to their respective owners. Our commercial partners, suppliers, advertisers, sponsors, licensors, contractors, and other third parties may also hold additional proprietary rights in the Content they make available on the Website.

You are expressly prohibited from modifying, publishing, transmitting, distributing, performing, participating in the transfer or sale, creating derivative works of, or in any way exploiting any of the Content, whether in whole or in part. When Content is downloaded to your computer, you do not acquire any ownership or interest in such Content. Modifying the Content or using the Content for any other purpose, including but not limited to its use in printed form or on any other website or networked computer environment, is strictly prohibited unless you receive our prior express written consent.

This license does not encompass any resale or commercial use of the Website or its contents, collection and use of product listings, descriptions, or prices, derivative use of the Website or its contents, or use of data mining or similar data gathering and extraction tools. Reproduction, duplication, copying, selling, reselling, or any form of exploitation of the Website or any portion thereof for commercial purposes is strictly prohibited without the express written consent of Healthylicious Portal Co LLC.

You may not frame or employ any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Healthylicious Portal Co LLC without our express written consent. You may not use any metatags or any other hidden text that utilizes the Healthylicious Portal Co LLC name or trademarks without the express written consent of Healthylicious Portal Co LLC. Unauthorized use terminates the permission or license granted by Healthylicious Portal Co LLC.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of the Website as long as the link does not portray Healthylicious Portal Co LLC, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Healthylicious Portal Co LLC logo or other proprietary graphic or trademark as part of the link without our express written permission.

11. Your account

When you use our Website, it is your responsibility to maintain the confidentiality of your account and password, as well as to limit access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Healthylicious Portal Co LLC and its affiliates retain the right to refuse service, terminate accounts, edit or remove content, or cancel orders at their sole discretion if improper activity in violation of these Terms and Conditions is suspected or identified.

Membership accounts are non-transferable. You agree to:

(a) Maintain all necessary equipment for accessing and using the Website. (b) Safeguard your user identification, password, Personal Information (as defined in our Website Privacy Policy), and any other confidential information related to your Healthylicious Portal Co LLC account. (c) Immediately notify us if you become aware of any known or suspected unauthorized use of your user account or any known or suspected security breach, such as loss, theft, or unauthorized disclosure of your password or that of anyone else. (d) Take responsibility for all charges resulting from the use of your Healthylicious Portal Co LLC account, including unauthorized use before notifying Healthylicious Portal Co LLC of such unauthorized use and taking the necessary legal steps to prevent further occurrences by contacting us to change your password. (e) Keep your Personal Information (as defined in our Website Privacy Policy), including your email address, updated as needed.

This revised version maintains clarity and readability, making it easier for users to understand their responsibilities and the terms of account usage.

12. Contacting Healthylicious Portal Co LLC

You can reach us through the following means:

Our Customer Service Department operates during the following hours:

  • Monday through Sunday: 8:00 AM – 5:00 PM

Please feel free to get in touch with us using the above contact details.

13. Disclaimers and Limitation of Liability

Users of our Website (individually and collectively referred to as “User”) expressly agree that the use of the Website is at the User’s sole risk. Neither Healthylicious Portal Co LLC, nor its parent, officers, directors, employees, or Providers, warrant that the Website will be uninterrupted or error-free. Furthermore, they do not warrant or make any representation concerning the use of the information provided on the Website or the results that may be obtained from such information, nor do they vouch for the accuracy, reliability, or currency of any information, content, service, or merchandise provided through the Website. Healthylicious Portal Co LLC does not endorse, recommend, or sponsor any individuals or entities listed or linked on the Website unless expressly stated. The inclusion of any individual or entity does not constitute a medical referral. Users are strongly advised to exercise their own informed judgment and evaluation when selecting any medical professionals and health information.

The Website is provided by Healthylicious Portal Co LLC on an “as is” and “as available” basis. Healthylicious Portal Co LLC makes no representations or warranties of any kind, express or implied, regarding the operation of the Website or the information, content, materials, products, or individuals included or listed on the Website. To the fullest extent permitted by applicable law, Healthylicious Portal Co LLC disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Under no circumstances shall Healthylicious Portal Co LLC or its Providers be liable to you or any third-party for any indirect, consequential, incidental, special, or punitive damages, including, but not limited to, lost profits, business interruption loss, whether in contract or in tort, including negligence, arising in any way from any product or service sold or provided on the Website or the use of the information or the results of the use of the information provided on the Website, even if Healthylicious Portal Co LLC is expressly advised of the possibility of such damages, or any other matter relating to our Website. Your sole remedy in case of any dispute is to discontinue your use of the Website. In no event shall Healthylicious Portal Co LLC’s liability exceed the price you paid for a product or service that is the subject of the claim.

No oral advice or written information given by Healthylicious Portal Co LLC or its Providers shall create a warranty, nor should the User rely on any such information or advice.

Under no circumstances shall Healthylicious Portal Co LLC or any other party involved in creating, producing, or distributing the Website be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of or inability to use the Website. This includes results from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to the Website’s records, programs, or services.

User acknowledges that this paragraph applies to all content, merchandise, and services available through the Website. In those states that do not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law.

Any product, offering, content, and material downloaded or obtained through the use of this website is done at your sole risk, and you will be solely responsible for any damage to your computer system or loss of data resulting from the download of any such product, offering, content, or material. Neither Healthylicious Portal Co LLC, any of our affiliates, nor any of our or their respective licensors, licensees, service providers, or suppliers warrant or make any representations regarding the use or the results of the use of the products, offerings, content, and materials on the Website in terms of their correctness, accuracy, reliability, or otherwise. No advice or information obtained by you from our personnel or through the Website shall create any warranty not expressly provided for in these Terms and Conditions.

14. Online Conduct

You acknowledge that all Content posted, emailed, or otherwise transmitted to or on Healthylicious Portal Co LLC Website and Healthylicious Portal Co LLC social media pages (including but not limited to Facebook, Twitter, Google+, Instagram, Pinterest, YouTube, etc.), whether posted upon our request or voluntarily, and whether publicly posted or privately transmitted (collectively referred to as “Postings”), is the sole responsibility of the individual who made such Postings. This means that you bear full responsibility for all Postings that you post, email, or otherwise transmit to the Website.

We do not have control over the Postings made by others on the Website, and therefore, we cannot guarantee the accuracy, integrity, or quality of such Postings. While we have established community standards and conduct guidelines for Website users (as outlined below), you should be aware that, when using the Website, you may come across Postings that are offensive or objectionable.

Under no circumstances will we be held liable in any manner for any Postings (except for Content developed by us), including, but not limited to, any errors or omissions in any Postings or any loss or damage of any kind resulting from the use of any Postings posted, emailed, or otherwise transmitted to or through the Website.

For the provisions governing the use of our website, please refer to Healthylicious Portal Co LLC’s Privacy Policy on our website, the terms of which are incorporated herein by reference.

15. Links to other sites

The Website may include references or links to third-party websites located across the World Wide Web. Healthylicious Portal Co LLC has no control over these third-party sites or the content contained within them. Healthylicious Portal Co LLC cannot and does not guarantee, represent, or warrant that the content found in these third-party sites is accurate, legal, or inoffensive. We do not endorse the content of any third-party site, nor can we assure that they will be free from viruses or other elements that may impact your computer. Healthylicious Portal Co LLC assumes no responsibility or liability for the actions, products, services, or content of these third parties and any others.

If you opt to link to or use a third-party website, it is advisable to thoroughly review the privacy statement and other terms and conditions of use provided by that third party. By using the Website to search for or link to another third-party site, you agree and understand that you may not make any claims against Healthylicious Portal Co LLC for any damages or losses, regardless of their nature, resulting from your use of the Website to obtain search results or to access another site.

16. Indemnify

You agree to defend, indemnify, and hold Healthylicious Portal Co LLC and its Providers harmless from any claims, actions, or demands, as well as liabilities and settlements, which include but are not limited to reasonable legal and accounting fees. These claims and demands may arise from, or are alleged to result from, your violation of these Terms and Conditions. Furthermore, you acknowledge and agree that any violation of these Terms and Conditions by you shall serve as a complete defense against any claim you may make against Healthylicious Portal Co LLC, and that Healthylicious Portal Co LLC shall not be held liable in the event of such a violation by you.

17. Applicable law

The Website is established and operated by Healthylicious Portal Co LLC in the United Arab Emirates. The laws of the United Arab Emirates will govern these disclaimers, terms, and conditions, without applying any principles of conflicts of laws. Healthylicious Portal Co LLC retains the right to make modifications to its Website as well as these disclaimers and terms and conditions at any time.

18. Copyrights

Copyright © Healthylicious Portal Co LLC. (Healthylicious Portal Co LLC and healthylicious-me.com). All rights reserved. All materials and content contained on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, as well as the Website itself, are copyrighted materials exclusively owned by Healthylicious Portal Co LLC [or its content suppliers]. These materials are protected by the laws of the United Arab Emirates and international copyright law.

Healthylicious Portal Co LLC vigorously protects its copyright interests and will pursue civil and criminal remedies where appropriate. All rights are reserved.

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